Lead Commercial Support

Oferty pracy
PLWarsawGrzybowska 6000-844

Summary

The international IT company Andersen invites a Lead Commercial Support to join its team.

Andersen is a European pre-IPO software development company uniting over 3,500 top-class professionals. Today, we are working with businesses from various parts of the world, including Western Europe, the USA, and Asia. Our expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.

We need a seasoned professional who is willing to continuously improve our development processes, implement best practices, and meet the needs of the most demanding customers.

Responsibilities

  • Supervising the timetables and projects designated for customers, comprehensively reviewing these aspects, engaging with clients, and elucidating the support services provided at Andersen.
  • Hiring and training members of the application services team.
  • Conducting performance evaluations that are timely and constructive.
  • Handling the discipline and termination of employees as needed and in accordance with company policy.
  • Solving administrative issues related to vacations, profitability, salary revisions.
  • Developing and adhering to departmental budgets.
  • Conducting one-to-one and employee risk assessment.
  • Providing guidance and consultation on applications and related services to clients, which may include reviewing system documentation, feasibility, design, testing, and implementation.
  • Coordinating the resources needed to meet client and/or business objectives related to Andersen services.
  • Ensuring compliance with relevant company, state, and federal laws, statutes, and regulations using the internal compliance department, as appropriate.
  • Developing and authenticating IS business continuity plans for customers.

Requirements

  • Substantial experience in Customer Support, with successful experience managing major, complex applications development projects.
  • Bachelor's degree in Engineering, Computing, or related field required; Masters degree preferred.
  • Knowledge of ITIL.
  • Excellent verbal and written communication skills.
  • Level of English - from Upper-Intermediate and above.
  • Mastery of Microsoft Office Suite or related software.
  • Ability to solve technical and operational problems.
  • Working knowledge of communication technology.
  • Thorough understanding of internet/intranet, including experience with specific network environments and protocols in use at the organization.
  • Ability to produce and maintain necessary documentation.
  • Excellent customer service and project management skills.

Reasons to join us

  • For the past four years, our company has been growing annually by 60%-100%, and we constantly involve top-notch specialists in our team.
  • Andersen cooperates with such businesses as Samsung, Johnson & Johnson, Ryanair, Europcar, TUI, Verivox, Shypple, etc. Working with us means reliability and prospects.
  • We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
  • Our employees are provided with a benefit package and an extensive set of bonuses.
  • We welcome specialists from every part of the world. If you are interested in relocation, the company will advise and help you.
  • You can telecommute, work at the office, or opt for a hybrid schedule – whatever is convenient for you.
  • There are many different ways to grow and develop at our company. You can improve as a specialist or a manager, and all your activities will be decently rewarded.
  • Our employees have access to Andersen Knowledge Base, where they can take courses on the art of negotiation, project management, Machine Learning and Data Analysis, DevOps practices, programming languages, cloud services, and more.

Join us!

Czekamy na was!

Nadal szukasz wymarzonej pracy w IT? Kliknij tutaj, aby zobaczyć pełną listę ofert pracy w firmie Andersen. Stale otwieramy nowe stanowiska!