Helpdesk Engineer
ВакансииSummary
The IT company Andersen invites an experienced Helpdesk Engineer to join its team for working with a company from the UK.
The customer is a UK-based next-generation integrated global payment ecosystem with the clear mission to change how money is moved around the world. The company currently supports cross-network operability globally across Mastercard, Visa, China UnionPay and local ACH and payment schemes, providing over 40 payment methods for online SMEs.
The project aims to leverage the customer’s cutting-edge technology and expertise to provide individuals and businesses with fast, secure, and cost-effective payment services across borders.
The position requires visiting customer's office in Belgrad to work with hardware.
Responsibilities
- Providing first-level technical support to end-users.
- Diagnosing and troubleshooting hardware and software issues.
- Assisting with software installations and configurations.
- Maintaining detailed records of support requests and interactions.
Requirements
- Experience in relevant fields for 3+ years.
- Working knowledge of Windows and MacOS.
- Experience with VPN/proxy servers.
- Experience with Google Workspace (Google Drive, Meet, Calendar, Docs) and familiarity with Google Administration.
- Strong knowledge of computer hardware and operating systems.
- Excellent customer service and interpersonal skills.
- Proficiency in using remote support tools.
- Familiarity with ITIL principles and best practices.
- Good written communication skills.
- Level of English – from Intermediate+ and above.
Desired skills
- Experience with Intune, Jamf.
Reasons to join us
- Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
- The opportunity to change the project and/or develop expertise in an interesting business domain.
- Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
- Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
- The opportunity to earn additional up to 1,700 EUR per month by participating in the company's activities.
- Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
- Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
- Certification compensation (AWS, PMP, etc).
- Referral program.
- English courses.
- Private health insurance and compensation for sports activities.
Join us!
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