UX Researcher

Summary

The IT company Andersen invites an experienced person to fill the position of UX Researcher to work on a large-scale project in the field of Information Technology and Services.

The customer is an international passenger and cargo transportation service. It is among the top 3 mobile services for ordering rides in the world: 150 million installations, 1 billion trips, 600+ cities in 45 countries.

The project is focused on creating a service that motivates drivers and passengers to complete journeys.

Responsibilities

• Conducting qualitative and quantitative user research to understand customer behaviors, needs, and pain points.
• Planning and executing usability testing, interviews, surveys, and focus groups.
• Gathering and analyzing feedback from various sources, including user behavior analytics and support tickets.
• Defining research objectives and methodologies based on project goals.
• Collaborating with product managers, designers, and developers to align research with business needs.
• Prioritizing research activities to support product and design decisions effectively.
• Synthesizing research findings into actionable insights and recommendations.
• Creating detailed reports, presentations, and visual summaries to communicate results.
• Identifying usability issues and suggesting improvements based on data-driven insights.
• Working closely with UX/UI designers, product teams, and developers to ensure a user-centered approach.
• Advocating for users' needs and ensuring research findings influence product decisions.
• Presenting research findings to stakeholders in a clear and compelling way.
• Staying updated on industry trends, UX best practices, and research methodologies.
• Experimenting with new tools and techniques to improve research efficiency.
• Contributing to the development of UX research frameworks and processes within the team.

Requirements

• Proven experience conducting user research in a professional setting for 3+ years.
• Strong proficiency in research methods such as usability testing, surveys, interviews, and data analysis.
• Excellent communication and presentation skills, with the ability to convey complex research findings to diverse audiences.
• Familiarity with UX/UI design principles and working closely with cross-functional teams (product managers, designers, developers).
• Experience with user behavior analytics tools and customer feedback platforms. Knowledge of the latest UX research trends, best practices, and tools.
• Ability to synthesize large volumes of data into actionable insights for product and design improvements.
• Strong problem-solving skills and a passion for creating user-centered solutions.
• Level of English – from Intermediate and above.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn additional up to 1,000 EUR per month by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!