Technical Support L1 with German and English

Вакансії
PLWarsawGrzybowska 6000-844

Summary

The IT company Andersen invites a Technical Support L1 with German and English to work on a large-scale project for one of our UK customers.

The customer is a leading company in the management of a network of pubs and restaurants in the UK, providing a wide choice of eating and drinking-out experiences through its well-known brands and delivering great service, quality, and value for money to its guests. Founded in 1898, the company owns over 1,700 establishments and is one of the largest operators in its sector.

The task is providing technical support for employees of a large network of restaurants and pubs in Germany. This involves delivering technical assistance to staff members primarily in German, and possibly in English. The role includes resolving various technical issues as they arise.

Responsibilities

  • Offering first-line support for technical problems, including hardware, software, and network issues.
  • Assisting with troubleshooting and providing solutions or escalating issues to higher-level support when necessary.
  • Ensuring timely and effective resolution of support requests to maintain smooth business operations.

Requirements

  • Familiarity with computer systems, mobile devices, software applications, and common troubleshooting techniques.
  • Ability to logically diagnose issues based on available information and provide effective solutions.
  • Capacity to make quick and effective decisions under pressure.
  • Open to continuous learning and upgrading skills, including staying updated with the latest technology trends and solutions.
  • Excellent communication and collaboration skills.
  • Level of German – from Upper-Intermediate and above.
  • Level of English – from Intermediate and above.

Desired skills

  • Experience in client technical support.

Reasons to join us

  • Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
  • The opportunity to change the project and/or develop expertise in an interesting business domain.
  • Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
  • Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
  • The opportunity to earn additional up to 1,700 EUR per month by participating in the company's activities.
  • Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
  • Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
  • Certification compensation (AWS, PMP, etc).
  • Referral program.
  • English courses.
  • Private health insurance and compensation for sports activities.

Join us!

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