L1 Support Specialist onsite in Dublin, Ireland

Summary

Andersen, an international IT company, is looking for an experienced L1 Support Specialist onsite in Dublin, Ireland to work on a project in the field of Fintech.

The customer is an Irish-based company that provides online commerce businesses with financing to grow their businesses. The company currently operates in 11 markets worldwide and is backed by a number of leading FinTech investors, including DST Global, QED Investors and Left Lane.

The task is to assist with office network setup, computer configuration, and to resolve any technical issues that users may encounter.

The position requires working from the office in Dublin.

Responsibilities

• Providing first-line technical support to onsite users, addressing hardware, software, and network-related issues.
• Setting up and configure desktops, laptops, and peripheral equipment for new and existing employees.
• Assisting in maintaining and troubleshooting the office network, including Wi-Fi, LAN, and printer connectivity.
• Documenting support requests and solutions in the ticketing system, ensuring timely follow-ups and resolutions.
• Collaborating with IT teams to escalate and resolve more complex issues when needed.

Requirements

• Previous experience in a 1st line or helpdesk support role, preferably in an office environment.
• Strong knowledge of Windows and/or macOS, Microsoft Office, and basic networking concepts (e.g., IP, DNS, VPN).
• Excellent communication and customer service skills with a proactive, hands-on approach.
• Ability to diagnose and resolve technical issues independently and prioritize tasks effectively.
• Level of English – from Upper-Intermediate and above.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 EUR per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!