Contact center specialist (German)

Summary

The IT company Andersen invites a Contact Center Specialist to join the team.

Andersen is a pre-IPO software development company that provides a full cycle of services. For over 17 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Today, we are working with businesses from various parts of the world, including North America, Western Europe, Israel, Australia, and the UAE. Our expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.

Responsibilities

• Customer information support: in calls, live chat.
• Phone calls and calls with the sales department are possible.
• Processing of applications for subsequent transfer to the sales department.

Requirements

• Higher or incomplete higher education (final year students).
• Good oral and written communication skills.
• Good communication skills and a desire to develop business communication.
• Excellent work both in a team and independently, the ability to prioritize and effectively perform several tasks at the same time.
• Level of German – from Advanced and above.
• Level of English– from Intermediate and above.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!