Helpdesk Engineer

Вакансії
PLWarsawGrzybowska 6000-844

Summary

The IT company Andersen invites an experienced Helpdesk Engineer to join its team for working with a company from the UK.

The customer is a UK-based next-generation integrated global payment ecosystem with the clear mission to change how money is moved around the world. The company currently supports cross-network operability globally across Mastercard, Visa, China UnionPay and local ACH and payment schemes, providing over 40 payment methods for online SMEs.

The project aims to leverage the customer’'s cutting-edge technology and expertise to provide individuals and businesses with fast, secure, and cost-effective payment services across borders.

Responsibilities

  • Providing first-level technical support to end-users.
  • Diagnosing and troubleshooting hardware and software issues.
  • Assisting with software installations and configurations.
  • Maintaining detailed records of support requests and interactions.

Requirements

  • Experience in relevant fields for 3+ years.
  • Strong knowledge of computer hardware and operating systems.
  • Excellent customer service and interpersonal skills.
  • Proficiency in using remote support tools.
  • Familiarity with ITIL principles and best practices.
  • Level of English – from Intermediate and above.

Reasons to join us

  • Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
  • The opportunity to change the project and/or develop expertise in an interesting business domain.
  • Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
  • Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
  • The opportunity to earn additional up to 1,700 EUR per month by participating in the company's activities.
  • Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
  • Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
  • Certification compensation (AWS, PMP, etc).
  • Referral program.
  • English courses.
  • Private health insurance and compensation for sports activities.

Join us!

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