Business Analyst

Summary

Andersen is hiring a Business Analyst for a telecom project in Kazakhstan. The role focuses on supporting BSS system transformation and vendor selection to improve business processes and IT systems.

The customer is a prominent player in the telecommunications industry, distinguished by its commitment to innovation, customer experience, and employee development. As a pioneer in launching cutting-edge technologies like 5G in Kazakhstan, the customer continuously invests in network quality and digital transformation. Their achievements include multiple international awards for service excellence, creative marketing, and workplace culture.

The project is focused on supporting the client in the strategic transformation of its BSS system, including the preparation and execution of a full-cycle RFP process to select a new vendor. The goal is to enhance business flexibility, optimize operational processes, and modernize the IT landscape through a structured and expert-driven vendor selection approach.

Responsibilities

• Preparing a question framework for business functions.
• Conducting interviews with process owners, end users, and IT teams.
• Gathering requirements across key BSS functions (CRM, Order Management, Billing).
• Participating in the alignment of functional aspects of integrations.
• Clarifying business interaction scenarios through BSS.
• Preparing and structuring “To-Be” requirements.
• Creating a GAP matrix between current and target functionality.
• Supporting change approval processes with business stakeholders.
• Preparing evaluation matrices.
• Assessing vendor solutions.
• Organizing demos and collecting supporting evidence.
• Creating comparative GAP tables for finalist solutions.
• Assessing coverage completeness and identifying the need for customization.
• Providing information on processes/modules used for TCO calculation.
• Supporting alignment between functional scope and licensing models.
• Assisting in final comparisons: “pro/con” tables, justifying deviations.
• Preparing the descriptive part of the final report.

Requirements

• Experience as a Business Analyst in the telecom industry for 5+ years.
• Deep understanding and hands-on experience with BSS (Business Support Systems), including CRM, Billing, Product Catalog, and Order Management.
• Experience conducting Discovery phases, preparing Terms of Reference (ToR/RFP), and performing GAP analyses.
• Strong communication skills with various business units (marketing, sales, customer service, billing) and technical teams.
• Experience conducting interviews and workshops with business stakeholders.
• Experience modeling business processes using BPMN, UML, EPC.
• Skills in preparing business documentation: ToR, use cases, user stories.
• Experience analyzing requirements for compliance with vendor solutions.
• Participation in RFP processes: defining evaluation criteria, preparing questionnaires and checklists.
• Level of English – Intermediate+ and above.

Desired skills

• Knowledge of systems analysis.

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• Salaries at Andersen are pegged to the EUR, and our employees are provided with a benefit package and an extensive set of bonuses.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!