System/Business Analyst

Summary

Andersen is hiring a System/Business Analyst for a global ride-hailing platform. The role focuses on improving document collection and verification processes for service providers.

The customer is a global technology company offering ride-hailing and urban services across 48 countries and over 280 million downloads. The company uses a peer-to-peer pricing model and provides additional services such as intercity transport, deliveries, and financial solutions for drivers. It is driven by a mission to promote fairness and social impact globally.

The project is focused on developing and enhancing a platform that supports multiple business verticals such as ride-hailing, delivery, and freight. It is used to manage document collection and verification for service providers, automate the validation of submitted documents, and support decision-making processes.

Responsibilities

• Managing document workflows for service providers: configure document upload forms, adapt them per country-specific rules.
• Assisting in the transition from the legacy system to the new platform.
• Onboarding operations teams and training them on how to properly configure forms.
• Coordinating with a wide range of stakeholders (~15 people involved in launching a new country).
• Improving the form setup process, which currently leads to frequent configuration errors.
• Conducting mapping of documents between the old and new platforms.
• Working directly with database tables: write basic SQL queries and analyze stored data.
• Clarifying document requirements with local operations teams and verifiers in various regions.
• Translating business logic into actionable requirements.
• Collaborating with designers and developers to design solutions and prepare technical documentation.
• Participating in the project focused on automating decision-making processes for incoming applications.
• Helping structure and refine poorly documented business processes.
• Ensuring mapping between rejection categories in current processes and automated logic models.

Requirements

• Experience as a System/Business Analyst, with a strong focus on system analysis, for 3+ years.
• Experience working with internal tooling, platforms, or regulatory/fintech products.
• Solid understanding of backend logic, data models, and systems thinking
• Proficiency in SQL, including DDL/DML operations and independent data extraction.
• Ability to work with cross-functional teams (legal, ops, data, development).
• Ability to decompose large tasks into smaller components.
• Experience with MySQL, REST, gRPC, GraphQL, UML, BPMN.
• Basic understanding of network protocols (HTTP, gRPC, SOAP).
• Knowledge of data transfer protocols (XML, JSON, Protobuf).
• Understanding of modern web and mobile application structure: frontend, microservices, databases, external partner APIs.
• Level of English – from Intermediate+.

Desired skills

• Experience with global or multi-region products.

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• Salaries at Andersen are pegged to the EUR, and our employees are provided with a benefit package and an extensive set of bonuses.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!