Contact Center Specialist

Summary

The IT company Andersen invites a Contact Center Specialist to join the team.

Andersen is a pre-IPO software development company that provides a full cycle of services. For over 17 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Today, we are working with businesses from various parts of the world, including North America, Western Europe, Israel, Australia, and the UAE. Our expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.

Responsibilities

• Customer information support: in calls, live chat.
• Phone calls and calls with the sales department are possible.
• Processing of applications for subsequent transfer to the sales department.

Requirements

• Higher or incomplete higher education (final year students).
• Good oral and written communication skills.
• Good communication skills and a desire to develop business communication.
• Excellent work both in a team and independently, the ability to prioritize and effectively perform several tasks at the same time.
• Level of English – from Advanced and above.

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Johnson & Johnson, Ryanair, Europcar, TUI, Verivox, Shypple, etc..
• We offer the opportunity to gain experience in developing business relationships with the world's largest brands, as well as large-scale projects using cutting-edge technologies.
• Interesting and high-profile deals, negotiation practice, and communication with C-level people.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 17 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We at Andersen have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.

Join us!