Atlassian Developer (USA)

Summary

Andersen is hiring an Atlassian Developer in the USA to enhance a health-tech company’s Atlassian ecosystem, improving workflows, integrations, and AI-driven automation for secure, scalable operations.

The customer is a fast-growing health-tech company focused on transforming care delivery for individuals with autism spectrum disorder (ASD) and intellectual and developmental disabilities (IDD). The customer has achieved significant milestones, including SOC 2 Type II certification, and supports a large network of practitioners and clients through secure, scalable platforms. Their mission-driven approach combines innovation, security, and a commitment to better outcomes across the behavioral healthcare continuum.

The project is focused on enhancing an Atlassian-based ecosystem that supports scalable and well-governed business processes across the organization. It includes optimizing workflows, integrations, and system architecture, as well as introducing AI-powered automations to improve decision-making and drive long-term operational excellence.

Responsibilities

• Designing, developing, and maintaining scalable Atlassian solutions across Jira Service Management, Jira Software, Confluence, and Assets.
• Acting as the Atlassian platform architect, ensuring best practices for performance, security, scalability, and maintainability.
• Leading platform architecture decisions, documenting standards, patterns, and guardrails.
• Building and optimizing workflows, automations, SLAs, request types, forms, queues, and ITSM processes.
• Implementing and supporting integrations with third-party systems (e.g., identity providers, asset, monitoring, and HR systems).
• Leveraging AI-driven capabilities (including Rovo Agents) to enhance automation, insights, and decision-making.
• Using scripting and APIs (Forge, REST, Groovy/ScriptRunner) to improve efficiency and reduce manual effort.
• Translating business needs into intuitive, user-centered technical solutions in close partnership with stakeholders.
• Architecting and improving Jira Service Management capabilities (incident, request, problem, change, CMDB, assets).
• Improving service ownership, visibility, reporting, and dashboards.
• Acting as the primary Atlassian SME and escalation point for complex platform issues.
• Ensuring security, compliance, access control, and audit readiness across the Atlassian ecosystem.
• Providing guidance, coaching, and enablement to administrators, developers, and support teams.
• Developing and maintaining technical documentation, architecture diagrams, SOPs, and platform roadmaps.

Requirements

• Experience administering and developing within the Atlassian ecosystem for 4+ years.
• Experience with hands-on work in Jira Service Management (requests, SLAs, automation, Assets) for 3+ years.
• Experience designing and implementing complex workflows, automations, and integrations.
• Experience acting as a platform SME or technical lead.
• Experience working in regulated or compliance-driven environments.
• Experience gathering requirements and translating them into scalable technical solutions.
• Knowledge in leveraging AI features within Atlassian, including building AI Rovo Agents and implementing intelligent automations.
• Deep expertise in Jira Service Management, Jira Software, Confluence, and Assets.
• Strong architectural thinking and the ability to design scalable, maintainable solutions.
• Strong understanding of service management principles and workflow design.
• Ability to balance hands-on delivery with strategic planning.
• Proven ownership, follow-through, and accountability.
• Level of English – from Upper-Intermediate and above.

Desired skills

• Experience with Atlassian Forge, REST APIs, or ScriptRunner.
• Experience architecting enterprise service management solutions.
• Experience leading or influencing platform strategy and governance.
• Experience supporting multi-team, multi-project Atlassian environments.
• Scripting or development experience (Forge, JavaScript, Groovy).
• Familiarity with ITIL practices and service maturity models.
• Experience integrating Atlassian tools with identity, Asset, or monitoring systems.
• Ability to quickly learn and adapt to new tools and platform capabilities.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!