Delivery Operations Coordinator

Summary

The international IT сompany Andersen, invites a responsible and organized Delivery Operations Coordinator to join its team.

Andersen is a pre-IPO software development company that provides a full cycle of services. For over 17 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Responsibilities

• Monitor and analyze key performance indicators (KPIs) and financial health metrics at a global level.
• Provide insights to support strategic decision-making and operational improvements.
• Track progress and manage delivery management office (DMO) initiatives to ensure timely execution and alignment with organizational goals.
• Facilitate governance processes related to delivery management portfolios.
• Standardize and unify processes including key delivery statuses, pool allocation tracking, and escalation management.
• Coordinate and align DM, PM, and PC resources with the global organizational framework to optimize workforce utilization and project delivery.
• Manage tactical analytics using PowerBI, including maintenance of data sources to provide accurate and timely reports.
• Support tactical analytics in the ERP.
• Act as the bridge to the staffing organization to enable proactive staffing approaches, ensuring resource availability meets delivery demand.
• Lead and track additional DMO initiatives, providing coordination and communication across teams to support operational excellence.

Requirements

• Experience in Project and/or Process Management Experience in Service Delivery/Outsourcing environment for at least 3 years.
• Strong communication and stakeholder management skills.
• Experience in Organizational Change Management.
• Experience in analytical tools: PowerBI, Excel, PowerPivot etc.
• Level of English – from Intermediate and above.

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Johnson & Johnson, Ryanair, Europcar, TUI, Verivox, Shypple, etc..
• We offer the opportunity to gain experience in developing business relationships with the world's largest brands, as well as large-scale projects using cutting-edge technologies.
• Interesting and high-profile deals, negotiation practice, and communication with C-level people.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 17 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We at Andersen have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.

Join us!