ServiceNow Support Engineer

Summary

Andersen, an international IT company, invites a ServiceNow Support Engineer to work on a large-scale project in the field of Automotive.

The customer is a German company, one of the leading global developers of innovative technologies. The company works with all big names in the automotive industry (Audi, Bentley, BMW, Bosch, Bugatti, Chrysler, Fiat, Volkswagen, Ford, Honda, Mercedes-Benz) and the research sector. And it is involved from initial conceptualization to real-life road testing.

The project is to configure and troubleshoot the client's Jira data centers in response to user-generated requests.

Responsibilities

• Configure, customize, and enhance the ServiceNow platform according to business requirements.
• Developing and support custom applications, workflows, scripts, and integrations.
• Ensuring proper functioning and performance of Incident, Problem, Change, Service Catalog, CMDB,
• Providing technical support, troubleshooting, and issue resolution related to ServiceNow modules.
• Managing platform upgrades, patches, and maintenance activities.
• Developing and maintain reports, dashboards, and performance analytics for service operations.
• Document technical solutions, configurations, and support procedures.

Requirements

• Experience with ServiceNow for 2+ years.
• Strong hands-on experience with ServiceNow platform: Incident, Problem, Change, Service Catalog, CMDB
• Ability to design, configure, and implement custom workflows, forms, and UI policies.
• Experience in developing and maintaining ServiceNow integrations with other systems (via REST/SOAP, MID server, APIs)
• Proficiency in JavaScript, Glide scripting, Service Portal development.
• Experience with ServiceNow modules administration, upgrades, and platform maintenance.
• Ability to create and manage reports, dashboards, and performance analytics.
• Strong troubleshooting and problem-solving skills.
• Good communication skills for working with stakeholders, business users, and technical teams.
• Level of German – from Upper Intermediate and above.
• Level of English – from Intermediate+ and above.

Desired skills

• Background in IT Operations.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!