Junior IT Support Engineer

Summary

Andersen is hiring a Junior IT Support Engineer to provide L1/L2 assistance for a global energy transportation company, ensuring stable operations and resolving technical issues.

The customer is a major international company in the energy transportation sector, managing a large fleet and providing essential maritime services. The organization supports global supply chains through reliable operations, modern infrastructure, and a strong focus on safety and efficiency, enabling the stable delivery of critical resources worldwide.

The project is a support initiative providing L1/L2 assistance across the entire organization. It includes handling diverse operational tasks, resolving technical issues, and ensuring continuous, reliable support for the company’s global activities.

Responsibilities

• Providing 24/7 Tier-1 IT Help Desk support with a focus on night shifts for both corporate headquarters and global fleet.
• Handling incoming hotline calls and tickets, performing first-line troubleshooting: account unlocks, password/PIN resets; Outlook and email-related issues; PC performance issues (slowness, freeze); and basic network and connectivity checks.
• Recording, categorizing, and prioritizing incidents in the ticketing system with accurate documentation.
• Resolving all issues within Tier-1 scope and escalating to Tier-2 teams (Corporate IT or Fleet IT) when needed.
• Maintaining communication with end users until issue resolution or proper escalation.
• Following established SLAs, escalation rules, and shift handover procedures.
• Supporting continuous improvement by identifying recurring problems and proposing preventive actions.

Requirements

• Experience as an IT Support Engineer for 1+ years.
• Experience providing reliable Tier-1 technical support in a 24/7 environment, including night-shift coverage.
• Strong basic IT troubleshooting skills across Windows, Outlook, user account management, and network fundamentals.
• Fluent communication skills, with the ability to support a geographically distributed user base.
• Ability to independently resolve common IT issues, document actions clearly, and escalate appropriately to Tier-2 when needed.
• Dependable, calm under pressure, and comfortable working independently during night shifts (Qatar time zone).
• Level of English – from Intermediate+ and above.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!