Contact Center Specialist DACH

Summary

The IT company Andersen invites a Contact Center Specialist DACH to join the team.

Andersen is a pre-IPO software development company that provides a full cycle of services. For over 18 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Responsibilities

– Validating inbound leads.

– Providing full informational support to customers (via calls, chats, email, LinkedIn, etc.).

– Searching for and processing necessary information.

– Assisting corporate customers in resolving issues that arise.

– Processing inquiries from international corporate clients and forwarding them to sales representatives.

– Recording request-related information in the CRM system.

– Communicating in a lively and friendly manner—avoiding banal or formulaic responses.

– Remaining polite even when customers are angry or dissatisfied, and striving to turn negative emotions into positive ones (as in real-life communication).

Requirements

– German language proficiency at Upper-Intermediate+ level and above.

– English language proficiency at Upper Intermediate level and above.

– Strong analytical skills.

– Interest in continuous learning.

– Ability to explain complex ideas clearly and simply; friendly and genuinely communicative.

– Strong communication skills and desire to develop business communication abilities.

– Excellent teamwork skills, effective prioritization and multitasking.

– Good knowledge of the Microsoft Office suite.

– Strong interest in the IT field.

Reasons to join us

• Andersen cooperates with such companies as Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, Media Markt, etc..
• For the past four years, our company has been growing annually by 60–100%, and we constantly involve top-notch specialists in our team.
• Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 18 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We are a cool young team of like-minded people communicating informally.
• You'll have a stable and competitive salary and an extensive benefits package.
• At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.

Your personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy

Join us!